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Refund Policy

Cancellations and returns

You have the right to cancel or return your order up to 14 working days before your course starts.  You will receive a full refund for the order if the charge was levied with your original order and it is returned in full.  We hope you are happy with any training course purchased. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Broadland Group LTD.. Please contact us by email info@broadland-group.com for information about returning items to us.

Refunds and exchanges

All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that Broadland Group LTD. is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. We also reserve the right to offer a replacement item of similar or equal value.

Promotions and discounts

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Broadland Group LTD. cannot be held liable for not discounting the order if a valid code has not been entered. If placing an order by telephone you must quote the promotion code before placing your order.