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Terms & Conditions

Broadland Group LTD - Terms & Conditions

Point to note:

1.      The use of an arbitrator has been included in these Conditions and the proposed body being ARCA/ATaC.

1.      Interpretation

1.1           These definitions and rules of interpretation apply in these Conditions

‘ARCA’ means the Asbestos Removal Contractors Association.

‘ATaC’ means the Asbestos Testing and Consultancy Association.

‘CAVEAT’ means the caveat contained in Annex A.

‘CLIENT’ means the person, firm, company or local authority who accepts a quotation of the Company for the provision of the Services or whose order for the Services is accepted by the Company.

‘COMPANY’ means BROADLAND GROUP LIMITED (registered in England under number 3501184)

‘CONDITIONS’ means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Client and the Company.

‘CONTRACT’ means the Client’s acceptance of a quotation or tender for the provision of the Services or where an order for the provision of the Services is accepted by the Company.

“INTELLECTUAL PROPERTY RIGHTS” all patents, rights to inventions, utility models, copyright and related rights,

trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual

property rights, in each case whether registered or unregistered and including all applications for and renewals of

extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world. “MANAGEMENT SURVEY” means a management survey as defined in HSE document HSG264 or any successor or equivalent survey or definition. A copy of the HSE document or successor document can be supplied on request. (For information, this survey is a standard survey and its purpose is to locate, as far as reasonably practicable, the presence and extent of suspect asbestos containing material).

"OUTPUT MATERIAL" means data, drawings, plans, documents, test results and other information prepared by the

Company in relation to the Services

‘SERVICES’ means the provision of consultancy, testing, surveying (including Management Surveys and Refurbishment and Demolition Surveys in accordance HSE document HSG264) , training, inspection or other services for which the company undertakes to perform for The Client under the Contract.

“REFURBISHMENT AND DEMOLITION SURVEY” means a refurbishment and demolition survey in accordance with

the procedure in HSE document HSG264 or any successor or equivalent survey or definition. A copy of the HSE document or successor document can be supplied on request. (For information, this survey is normally undertaken before any refurbishment or demolition work is carried out and its purpose is to locate and describe, as far as reasonably practicable all asbestos containing materials in the area where the refurbishment work will take place or in the whole building if demolition is planned).

“UKAS” means United Kingdom Accreditation Service.

“VAT” means value added tax chargeable under English Law for the time being and any similar additional tax.

1.2         A reference in these Conditions to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.3        A person includes a natural person, corporate or unincorporated body (whether or not having a separate legal personality).

1.4           The headings in these Conditions are for convenience only and shall not affect their interpretation.

1.5        A reference to writing or written includes electronic mail, facsimile transmission and comparable means of communication.


2.      Application of Conditions

2.1           The Conditions shall:

2.1.1           apply to and be incorporated into the Contract;

2.1.2           prevail  over  any  inconsistent  terms  or  conditions  contained,  or  referred  to,  in  the  Client’s  order, confirmation of order, acceptance of a quotation, or specification or other document supplied by the Client, or implied by law, trade custom, practice or course of dealing (unless it is expressly agreed otherwise in writing between the parties); and

2.1.3           be subject to the Caveat.


3.      Basis of the sale

3.1         The Company shall provide the Services and the Client shall pay for the same in accordance with any written quotation or tender of the Company which is accepted by the Client, or any written order of the Client which is accepted by the Company

3.2           No Variation to these Conditions shall be binding unless agreed in writing between the authorised representative of

the Client and the Company.

3.3         The Company’s employees or agents are not authorised to make any representations concerning the Services unless confirmed by the Company in writing.  In entering into the Contract the Client acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

3.4         Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance or offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.


4.      Orders and specifications

4.1         No order submitted by the Client shall be deemed to be accepted by the Company unless and until confirmed in writing by the Company’s authorised representative.

4.2         The Client shall be responsible to the Company for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Client, and for giving the Company any necessary information relating to the Services within a sufficient time to enable the Company to perform the Contract in accordance with its terms.

4.3         The Company reserves the right to make any changes in the specification of the Services which are required to conform with any safety or other statutory requirements.

4.4         No order which has been accepted by the Company may be cancelled by the Client except with the agreement in writing of the Company and on condition that the Client shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred

by the Company as the result of cancellation.


5.      Assignments and Sub-Contracting

The Company will perform the Services using its own staff. However, the company reserves its right to sub-contract the whole or part of the work and will notify the Client accordingly in writing.


6.      Price of Services

6.1         The price of the Services shall be the Company’s quoted price.  All prices quoted are valid for 30 days only or until earlier acceptance by the Client, after which time they may be altered by the Company without giving notice to the Client.

6.2         The Company reserves the right by giving notice to the Client at any time before commencement of the Service, to increase the price of the Services to reflect any increase in the cost to the Company which is due to any factor beyond  the  control  of  the  Company  (such  as,  without  limitation,  any  foreign  exchange  fluctuation,  currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), or any delay caused by any instructions of the Client or failure of the Client to give the Company adequate information or instructions.

6.3         VAT and any similar additional tax will be added to all charges at the rate applicable at the tax point of the invoice under English Law.


7.      Terms of payment

7.1         Subject to any special terms agreed in writing between the Client and the Company, the Company shall be entitled to invoice the Client for the price of the Services on or at any time after commencement of the same.

7.2           The Client shall pay the price of the Services inclusive of VAT where applicable (but without any other deduction)

within 30 days of the date of the Company’s invoice in pounds Sterling.  The time of payment of the price shall be of the essence of the Contract.  Receipts for payment will be issued only upon request.

7.3         If the Client fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to:

7.3.1           cancel the Contract or suspend any further provisions of the Services to the Client. Any such period of suspension shall be disregarded for the purpose of contractual time limits previously agreed for the

completion of the services; and

7.3.2           charge interest on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of National Westminster Bank PLC or such other clearing bank as the Company may nominate for this purpose, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and the Client shall pay the interest immediately on demand; or

7.3.3           The Company may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998; and

7.3.4           charge the Client the costs of recovery of any outstanding amount including legal costs and disbursements and charge any Bank charges incurred on representing cheques or requesting special clearance thereof.


8.      Force Majeure

The Company shall have no liability to the Client under the Contract if it is prevented from, or delayed in performing, its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, heavy snow falls or default of suppliers or subcontractors.


9.      Accuracy

9.1         Any results provided by the Company comprising advice data and conclusions are based on information supplied by the Client and evidence known at the time to the Company.  The Client shall supply all necessary information, data, drawings and items necessary to the timescale required by the Company and shall arrange, at the Client's expense and risk, for the conveyance of all test items to and from the Company’s laboratories unless the conveyance of samples and other items forms an integral part of the Services. All Data provided, conclusions reached, or recommendations made by the Company rely on scientific and engineering concepts disciplines and procedures used or adopted by the Company and the Company does not warrant that the same will necessarily be achieved by other parties, or that such conclusions or recommendations will necessarily be valid in circumstances other than those of which the Company has direct experience.  Any results are believed to be accurate and reliable subject to the limitations of normal experimental uncertainties.

9.2         Any report produced by the Company for the benefit of the Client relates solely to the goods or samples reported on and not bulk from which the goods or samples were drawn.


10.     Intellectual Property

10.1         All Intellectual Property Rights and all other rights in the Output Material shall be owned by the Company.

10.2       The property in any intellectual property rights in any Output Material shall, unless otherwise agreed in writing between the Client and the Company, belong to the Company, but the Client shall be entitled to use the Output Material for the purposes of utilising the Services by way of an exclusive licence, subject to payment in full of all sums payable under the Contract.

10.3       While the Company is not aware, to the best of its knowledge, that any Output Material is in infringement of any design rights, copyright or other intellectual property rights of any third party, it does not give any particular warranty in this respect.


11.   Confidentiality

11.1       The Client shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Client by the Company, its employees, agents, consultants or subcontractors and any other confidential information concerning the Company’s business or

its Output Material.

11.2       The Client shall ensure that its employees, officer, representatives, advisors, agents or subcontractors to whom it discloses such information comply with this condition 11.1.

11.3       The Output Material is prepared exclusively for the Client for the purposes of the Contract and may not under any circumstances be used by any third party. The Company is not liable for any Output Material so used and the Client shall indemnify the Company against all liability and loss, damages and expenses awarded against or incurred by the

Company in connection with any claims by third parties in connection with such use of the Output Material.


12.   Warranty and Limitation of Liability

12.1       The Company warrants to the Client that it is accredited by UKAS and that the Services (with the exception of advice and consultancy) will be provided in accordance with the accredited procedures of UKAS.

12.2       Subject to special terms and conditions agreed in writing between the Company and the Client, these Conditions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees,

agents, consultants and subcontractors) to the Client in respect of:

12.2.1         any breach of the Contract;

12.2.2         any use made by the Client of the Services, the Output Material or any part of them; and

12.2.3         any  representation,  statement  or  tortious  act  or  omission  (including  negligence)  arising  under  or  in connection with the Contract.

12.3       All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

12.4         Nothing in these Conditions shall limit or exclude the Company:

12.4.1         for any liability for death or personal injury resulting from the negligence of the Company or that of its employees or agents; or

12.4.2         for any damage or liability incurred by the Client as a result of fraud or fraudulent misrepresentation by the


12.5         Subject to condition 12.3 and 12.4 the Company shall not be liable for

12.5.1         loss of profits; or

12.5.2         loss of business; or

12.5.3         depletion of goodwill and/or similar losses; or

12.5.4         loss of anticipated savings; or

12.5.5         loss or damage of goods; or

12.5.6         loss of contract; or

12.5.7         loss of use or

12.5.8         loss of corruption of data or information; or

12.5.9         any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

12.6         The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation,

restitution or otherwise arising in connection with the performance, or contemplated performance, of the Contract shall be limited to the greater of either, (i) the price paid for the Services; or (ii) a multiple of 5 times the price paid for the Services.

12.7       The Services are provided to and for the benefit of the Client exclusively and all express and implied collateral warranties are hereby excluded. The Company shall not be liable to any third party who seeks to use the Services without the Company's express written permission for any loss, damage, expense or injury of any kind whatsoever, consequential or otherwise, arising out of or due to or caused by any defects or deficiencies of any sort in the Services whether such defects or deficiencies are caused by the negligence of the Company or its employees or agents or otherwise.

12.8      The Company shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.

12.9       No liability is accepted by the Company for loss or damage howsoever caused to any goods or samples submitted for examination by the Client.  Following examination of the goods or samples the remainder will only be returned to the Client upon written request.  Unless the Company receives notice in Writing to the contrary the Company shall be entitled to dispose of all goods or samples within 6 months of the completion of the Contract.

12.10     The Client shall indemnify and keep the Company indemnified against all costs, expenses, damage or other losses incurred or suffered by the Company as a result of any claims made against the Company due to the infringement of any regulation, enactment or legislation by the Client.

12.11       The Client is under a duty to mitigate any losses howsoever caused.

12.12       The Client acknowledges and agrees that the limitation of liability contained in this clause is:

12.12.1       fair and reasonable;

12.12.2       reflected in the level of charges and of insurance cover carried by the Company

12.12.3       just and equitable having regard to the extent of the responsibility of the Company for any loss or damage suffered, on the basis that all other consultants, the contractor and any subcontractors who have a liability shall be deemed to have provided contractual undertakings to the Client on terms no less onerous than

those contained in the Contract.

12.13     Without prejudice to any other provision of the Contract, if the Service being provided by the Company to the Client is a Refurbishment and Demolition Survey, any liability arising from any failure on the part of the Company to identify such asbestos containing material as would  reasonably be expected to be identified from a Refurbishment and Demolition Survey shall be limited to and not extend beyond:

12.13.1       the scope of the work, specification and objectives as agreed with the Client; and

12.13.2       the identity of such material was reasonably practicable in the circumstances.

12.14       Without prejudice to any other provision of the Contract, if the Service being provided by the Company to the Client is

a Management Survey, any liability arising from any failure on the part of the Company to identify  such asbestos containing material as would  reasonably be expected to be identified from a Management Survey shall be limited to and not extend beyond:

12.14.1       the scope of the work, specification and objectives as agreed with the Client; and

12.14.2       the identity of such material was reasonably practicable in the circumstances.

12.15      The Client accepts that due to the way asbestos containing materials may have been used and concealed and the composite structure during the construction of the building, asbestos may only be detected during the course of the subsequent demolition of the building. Whilst reasonable efforts shall have been made to identify asbestos material contained within the building, the Company will not accept any responsibility for any asbestos materials discovered subsequently but not identified by the Company.

12.16      It is the Client’s responsibility to keep and maintain their asbestos register up to date and the Company takes no responsibility for delays of asbestos entries onto the client’s asbestos register, save where the Company has been instructed and has agreed in writing to provide this Service to the Client.


13.   Publicity

The Company’s name shall not be used in connection with the Contract for purposes of publicity promotion or advertising without the prior written approval of The Company. The Company may publish or join in publishing any description or illustration of the works with the prior consent of the Client.


14.   Non-solicitation of Staff

14.1         The Client shall not solicit or entice away or seek to entice away from the Company to work for its business, whether

as principal, agent, partner, director, employee, secondee or consultant, any person who is or was employed by the Company within a 12 months period prior to the date the Services were completed or engaged by the Company in providing the Services.

14.2       Should the Client be in breach of 14.1 above, then it shall pay to the Company a sum to cover the Company's reasonable losses in this matter.

14.3       If the period stated in this provision is held by a court or tribunal of competent jurisdiction to be void or unenforceable, but would be valid and enforceable if certain words were deleted or the length of the period reduced, the provision

will apply with such modification as required to make it valid and enforceable.


15.   Data Protection Act 1998

15.1         The Company is registered under the Data Protection Act 1998.

15.2       The client acknowledges and accepts the Company may consult or register information about the Client and the conduct of the Client's account with a licensed credit reference agency. The Company may also consult a licensed credit agency about any credit information that they hold on the Client, or the Client's principal directors. The Company will keep a record of that search either on computer or on manual records.

15.3       As part of its marketing policy the Company may send to the Client from time to time details of its products and services.  If the Client does not wish to receive these details then please contact the Company or such other party as the Company may nominate for this purpose.


16.   Dispute Resolution And Applicable Law

16.1       Any dispute or difference arising out of or in connection with this Contract shall be referable at the option of either party to adjudication. The person who is to act as the adjudicator shall be agreed between the Client and the Company, the preferred adjudicator being ARCA/ATaC.

16.2       The contract shall in all respects be subject to and construed in accordance with English Law and the Client submits to the exclusive jurisdiction of the English Courts.


17.   Events of Default, Termination, Repossession, Suspension

17.1         If:

17.1.1         the Client fails to pay any sums when due or otherwise materially breaches any of the terms of the

Contract or any other terms agreed with the Company; or

17.1.2         the Client is, or for statutory purposes is deemed to be or appears to be unable to pay its debts as they become due, or the value of its assets is less than the amount of its liabilities (including contingent and prospective liabilities) or the Client otherwise becomes insolvent or suspends payment or threatens to do so or ceases to trade; or

17.1.3         the Client makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual  or  firm) becomes bankrupt or (being a company) goes  into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or

17.1.4         an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the

Client; or

17.1.5         the Client ceases, or threatens to cease, to carry on business; or

17.1.6         where the Client is an individual or partnership, he or any partner dies; or

17.1.7         outside England and Wales  anything corresponding to any of the above occurs; or

17.1.8         the Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the Client.

17.2         then in the above cases the Client shall notify the Company forthwith in writing of such event and in all cases the

Company may (at its discretion, whether or not it has received notice from the Client as aforesaid, and without prejudice to its other rights hereunder or otherwise) at any time by notice to the Client do any one or more of the following:-

17.2.1         terminate, cancel and/or rescind the Contract and other contracts with the Client;

17.2.2         declare immediately due, payable and interest-bearing under clause 7.3.2 above any amounts owed by the

Client to the Company under any contract;

17.2.3          suspend the provision of any Services to the Client;

17.2.4          proceed against the Client for any sums owing under the Contract and/or damages, as appropriate.


18.   General

18.1       Any notices which are given in connection with these Conditions shall be in writing and addressed to that other party at its registered office or principal place of business or such other address as the addressee may designate by notice given in accordance with this provision. Any such notice may be delivered personally, electronically, by first class posted letter or facsimile transmission and shall be deemed to have been served if by personal delivery when delivered, if electronically on receipt of a delivery return mail from the correct address, if posted 2 Business Days after posting and if by facsimile transmission when despatched subject to the production by the sender's facsimile machine of a successful transmission report.

18.2       No waiver by the Company of any breach of the Contract by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.

18.3       If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder or the provision in question shall not be

affected thereby.

18.4       The parties acknowledge that, except as specifically provided in the Contract that the Contracts (Rights of Third Parties) Act 1999 shall not apply to the Contract and these Conditions and no person other than the parties to the Contract shall have any rights under it, nor shall it be enforceable under that Act by any person other than the parties to it.


Annex A




A            Every effort is made to identify all asbestos materials so far as was reasonably practical to do so within the scope of any survey agreed with the Client.

B            Survey techniques involve trained and experienced surveyors using the combined approach of visual examination and the necessary bulk sampling. It is always possible after a survey that asbestos containing materials of one sort or another may remain in the property or area covered by that survey and this could be due to various reasons, including the following:

C           The Company cannot be held responsible for any damage caused as part of the survey. Due to the nature and necessity of sampling for asbestos, some damage is unavoidable and it will be limited to just that necessary for the taking of the sample.


  1. Asbestos materials existing within areas not specifically covered by the agreed survey/report are therefore outside the scope of the survey.
  2. Asbestos may well be hidden as part of the structure to a building and not visible until the structure is dismantled at a later date.
  3. Debris from previous asbestos removal projects may well be present in some areas; general asbestos debris does not form part of a survey unless specifically agreed. However, all good intentions are made for its discovery.
  4. Where an area has been previously stripped of asbestos i.e. plant rooms, ducts etc and new coverings added, it must be pointed out that asbestos removal techniques have improved steadily over the years since its introduction.  Most notably would be the Control Asbestos at Work Regulations (1987) laying down certain enforceable guidelines. Asbestos removal prior to this regulation would not be of today’s standard and therefore debris may be present below new coverings.
  5.  A survey will detail all areas accessed and all samples taken, where an area is not covered by the survey it will be due to access for one reason or other i.e. working operatives, sensitive location or just simply no access.
  6. Access for the survey may be restricted beyond the Company’s control, such as height, inconvenience to others,
  7. immovable obstacles or confined space. Where electrical equipment, heating and ventilation, live boilers, hot working hazards or other hazards is present and presumed in the way of the survey, no access will be attempted until proof of its safe state is given. The Company’s operatives have a duty of care under the Health and Safety at Work Act (1974) for both themselves and others.
  8. Where asbestos  or suspected asbestos  containing materials  are discovered it  will not always  be possible to fully investigate areas hidden behind other materials or otherwise obscured by the structure or fabric of the building. It may be necessary to make additional visits and in some cases employ a suitably qualified contractor to remove all or part of the material or otherwise take steps to provide access. No costs for any such additional visits or the employment of a suitable contractor are included within the quotation.
  9. In the building where asbestos has been located and it is clear that not all areas have been investigated, any material that it is found to be suspicious and not detailed as part of the survey should be treated with caution and sampled accordingly.
  10. Certain materials contain asbestos to varying degrees and some may be less densely contaminated at certain locations
  11. (Artex for example). Where this is the case the sample taken may not be representative of the whole product throughout.
  12. Where a survey is carried out under the guidance of the owner of the property, or his representative, then the survey will be as per his instructions and guidance at that time.


Courses are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your card will be refunded and you will be notified as above.

Pricing, description and product information

The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website. Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable. Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.

Placing an order and order acceptance

The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.


We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.

Please note that working days are Monday - Friday and do not include bank holidays.

Cancellations and returns

You have the right to cancel or return your order up to 14 working days before your course starts.  You will receive a full refund for the order if the charge was levied with your original order and it is returned in full.  We hope you are happy with any training course purchased. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Broadland Group LTD.. Please contact us by email info@broadland-group.com for information about returning items to us.

Refunds and exchanges

All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that Broadland Group LTD. is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. We also reserve the right to offer a replacement item of similar or equal value.

Promotions and discounts

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Broadland Group LTD. cannot be held liable for not discounting the order if a valid code has not been entered. If placing an order by telephone you must quote the promotion code before placing your order.

Website changes and updates

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you is subject to our privacy policy. We recommend that you read our privacy policy before you accept these terms and conditions.

Intellectual property and copyright

The content of the www.broadland-group.com website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Broadland Group Ltd.


This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.


You agree to indemnify and hold Broadland Group LTD. harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Broadland Group LTD. website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

Governing law

The contract between you and Broadland Group LTD. under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

Company details

Registered office: Broadland Group Ltd, 54 Thorpe Road, Norwich, Norfolk, NR1 1RY. Registered company number: 03501184